At Cheap Warm House Furnish Store, we’re committed to making your home furnishing experience as smooth and satisfying as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation when your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking information

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking available

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary during peak seasons.

Returns & Exchanges Policy

We want you to love your home furnishings as much as we do. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition (unused, unwashed, with tags attached)
  • Original packaging must be included
  • Proof of purchase (order number or receipt) must accompany return

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Bath pillows (all types)
  • Opened bathroom accessories
  • Personal care items (bathroom scales)

Exceptions are made for faulty items – please contact us immediately if you receive a defective product.

How to Return an Item

Follow these simple steps:

  1. Contact Us
    Email [email protected] within 15 days of delivery with:
    – Your order number
    – Item details
    – Reason for return
    (Use our template below for easy processing)
  2. Wait for Approval
    We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item
    Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return
    Send to our returns address (provided in approval email).
    We strongly recommend using a trackable shipping service.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Warm House Furnish Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date].

Item Name: [Product Name]
Item SKU: [If available]
Reason for Return: [Please specify]

I have reviewed your returns policy and confirm the item is in its original condition with all packaging intact. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping times apply.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/incorrect item
  • Provide your order number

We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs and any customs fees
  • Mark package as “Returned Goods” to avoid additional charges
  • We recommend using the original shipping carrier (DHL, FedEx, or EMS)

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns.

Contact us at [email protected] or write to:

Cheap Warm House Furnish Store
97 Staveley Rd
Wolverhampton, GB WV2V 2FT