At Cheap Warm House Furnish Store, we want you to be completely satisfied with your home furnishings and accessories. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Key Information:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for faulty items)
  • Refund Processing: 5-7 business days after we receive your return
  • Non-Returnable Items: Bath pillows (for hygiene reasons) and opened bathroom accessories

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all the necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns address (provided in your approval email). We recommend using a trackable shipping service.

Return Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Warm House Furnish Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date]. Item Name: [Product Name] Item SKU: [If available] Reason for Return: [Please specify] I have reviewed your returns policy and confirm the item is in its original condition with all packaging intact. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 5-7 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping times apply.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Bath pillows
  • Opened bathroom accessories
  • Personal care items (bathroom scales)

Exceptions are made for faulty or damaged items – please contact us immediately if you receive a defective product.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage or incorrect item
  3. Provide your order number

We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using the original shipping carrier (DHL, FedEx, or EMS)

Questions?

Our customer service team is happy to help with any questions about our returns policy. Contact us at [email protected] or write to:

Cheap Warm House Furnish Store
97 Staveley Rd
Wolverhampton, GB WV2V 2FT