Welcome to our FAQ page! Here you’ll find answers to common questions about shopping with Warm House Furnish. We’re dedicated to making your home cosy and your shopping experience hassle-free.
About Our Products
What types of products do you sell?
We specialise in affordable, quality home furnishings that add warmth and comfort to your living space. Our range includes bathroom accessories, furniture, kitchenware, decorative items, and cosy textiles like curtains and cushions.
Are your products suitable for small bathrooms?
Yes! We offer a variety of space-saving bathroom solutions including compact furniture, wall-mounted accessories, and clever storage options to maximise even the smallest spaces.
Do you sell child-friendly furniture?
Absolutely! Our Children’s Furniture range is designed with both safety and style in mind, perfect for creating cosy spaces for your little ones.
Ordering & Account Questions
How do I place an order?
Simply browse our website, add items to your basket, and proceed to checkout where you’ll enter your details and choose your preferred payment method.
Can I create an account?
Yes! Creating an account lets you track orders, save your details for faster checkout, and receive exclusive offers. You can register during checkout or via our website.
I forgot my password – what should I do?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password securely.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment details, and we never store your full card information.
When will my card be charged?
Your payment method will be charged when your order is processed, typically within 1-2 business days of placing your order.
Delivery Information
How long does delivery take?
Standard Shipping (£12.95): 10-15 business days after dispatch via DHL/FedEx
Free Standard Shipping (orders over £50): 15-25 business days after dispatch via EMS
All orders are processed within 1-2 business days before dispatch.
Do you deliver to my country?
We ship worldwide with some exceptions in certain Asian regions and remote islands. If you’re unsure, please check at checkout or email us at [email protected].
Why might my order arrive in separate packages?
Some larger items like bathroom furniture or children’s products may ship from different warehouses for faster delivery. Don’t worry – you’ll receive tracking for each package!
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order dispatches. Click the tracking link to follow your package’s journey.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please see our full Returns Policy for details.
How do I return an item?
Please email us at [email protected] with your order details and reason for return. We’ll provide instructions for returning your item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service.
Contacting Us
How can I contact customer service?
Our friendly team in Wolverhampton is available via email at [email protected]. We aim to respond within 24 hours on weekdays.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our address is: 97 Staveley Rd, Wolverhampton, GB WV2V 2FT. Please note this is our office address only – we don’t have a physical store.
Still have questions? We’re always happy to help make your house a home. Email us at [email protected] and we’ll be in touch soon!